Service Charter
PURPOSE OF THE CHARTER
This Service Charter sets out the commitments that we are making to our clients and stakeholders with regard to the quality of service that they expect from us. The Charter will improve awareness among our clients and stakeholders of the availability and quality of service that we offer.
| CITIZEN’S SERVICE DELIVERY CHARTER (ENGLISH) |
||||
|
Services rendered
|
Requirements
|
Cost (Kshs)
|
Time Line
|
|
| 1 | Enquiries | None | Free | 5 minutes |
| 2 | Response to correspondences | Clear mailing address or phone number | Nil | 18, 36 hrs on weekdays and weekends respectively |
| 3 | Admissions process | Applicants apply through an application form | 1,000 /= | 30 days |
| 4 | Identity Cards | Provide a passport photo | 200 /= | 7 days on admission |
| 5 | Accommodation | Payment of admission fee and availability of rooms | 22,500/= per semester | 1 hour |
| 6 |
Training- Certificate, Diploma, Higher National Diploma courses |
Admission and registration | From 13,200/= to 15,700/= | 1 to 3 years |
| 7 | Industrial Attachment | At the end of academic year | Nil | 3 months |
| 8 |
Examinations- Done at the end of every semester/term | Attend 75% of the lessons and sit CATs | From 1,650 /= to 3,450/= | 10 working days |
| 9 |
Examination Results | Sit for examination | Nil | 0 days after the last examination paper |
| 10 |
Certification | Successful completion of course work | 1,000 /= | During the graduation day |
| 11 | Student Welfare | Admission and registration | Nil | 1 hour |
| 12 |
Application for jobs | Availability of suitable vacancy | Nil | 1 month after close of deadline |
| 13 |
Tenders for Suppliers | Purchase tender documents | 30,000 /=e | 30 Minutes |
| 14 |
Payment of Suppliers | Submission of invoice/payment documents | Nil | 30 days after receipt of invoice |
| 15 |
Conference Facilities | Request for what is needed | Range with size | 1 working day |
| 16 |
Water quality testing | Water samples delivered to the laboratory | Determined by scope | Up to 5 working days |
| 17 |
Research, Consultancy and outreach services | Request for the service by the client | Nil | 1 week |
| 18 |
Hydro-geological Survey, Hydrological Assessment, Drilling, Test Pumping & Well rehabilitation. | Request for the service by the client | Determined by scope | Within 30 days |
| IT IS YOUR RIGHT TO DEMAND EFFICIENT SERVICE |
||||
| In case where services are deemed to be inefficient or ineffective complaints should be reported to |
||||
| DIRECTOR, KENYA WATER INSTITUTE, BOX 60013 00200 NAIROBI Tel. 020-2330061, 0708866654, 0737775370, Fax 6006718, |
||||
| email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
/
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
||||
| CITIZEN’S SERVICE DELIVERY CHARTER (KISWAHILI) |
||||
|
Huduma zinazotolewa
|
Jukumu
|
Malipo (Kshs)
|
Wakati
|
|
| 1 |
Maswali | Hakuna | Bure | Dakika Tano |
| 2 |
Kujibu Barua | Namba ya simu ama barua pepe ya wazi | Bure | Kati ya masaa 18 siku za wiki, na 36 mwishoni mwa wiki |
| 3 |
Uandikishaji wa wanafunzi | Wanaohitimu kuwasilisha maombi kupitia fomu iliyopendekezwa | 1,000 /= | Kati ya siku Thelathini |
| 4 |
Viitambulisho vya wanafunzi na wafanyakazi | Mfanyakazi / Mwanafunzi kupeana Picha ya pasipoti | 200 /= | Siku Saba baada ya kupokewa kwa picha |
| 5 |
Malazi | Ulipaji wa pesa ya uandikishaji na upatikanaji wa vifaa vya hosteli | 22,500/= Kila Muhula | Kati ya lisaa limoja |
| 6 |
Mafunzo ya viwango vya Cheti, Stashahada, Stashahada ya juu | andikishaji na usajili | Kutoka 13,200/= hadi 15,700/= | waka Moja hadi Tatu |
| 7 |
Kuambatisha wanafunzi katika viwanda | Wakati wa mwisho wa mwaka wa masomo | Bure | Miezi Tatu |
| 8 |
Mtihani- unaofanywa kila mwisho wa muhula | anafunzi wote kuhudhuria asilimia 75 ya masomo na waliokalia mitihani dogo | Kutoka 1,650/= hadi 3,450/= | Kati ya siku Kumi za kazi |
| 9 |
Matokeo ya mtihani | Mwanafunzi kukalia mtihani | Bure | Siku Thelathini baada ya kukalia mtihani wa kufuzu |
| 10 |
Utuzaji wa Vyeti | Mwanafunzi kukamilisha masomo bila shaka | 1,000 /= | Wakati wa siku ya kufuzu |
| 11 |
Ustawi wa wanafunzi | Mwanafunzi kujisajili | Bure/= | Kati ya lisaa limoja katika siku za kazi |
| 12 |
Uajiri | Kuwepo kwa nafasi mwafaka ya kazi | Bure | Mwezi mmoja baada ya tarehe ya kufunga |
| 13 |
Kupeana Zabuni kwa wauzaji | Wauzaji kununua hati za Zabuni | 3,000/= | Kati ya dakika thelathini |
| 14 |
Malipo kwa wauzaji | Kuwasilisha Ankara / Nyaraka za malipo | Bure | Mwezi mmoja baada ya kupokea ankara |
| 15 |
Kupeana vifaa vya mkutano | Mteja kuwasilisha maombi ya uhitaji wa huduma | Kulingana na kiwango cha huduma | Kati ya siku moja ya kazi |
| 16 |
Kupima Ubora wa maji | Mteja kuwasilisha sampuli ya maji katika maabara | Kuamua na wigo | Kufikia siku tano za kazi |
| 17 |
Huduma za utafiti, ushauri na uenezi | Mteja kuomba huduma | Bure | Kati ya wiki moja baada ya maombi |
| 18 |
Hydro-geolojia/ Upimaji wa Hydrolojia, kuchimba visima, kupima pampu & ukarabati wa vizima. | Mteja kuomba huduma | Kuamua na wigo | Kufikia siku Thelathini |
| NI HAKI YAKO KUPATA HUDUMA KWA UFANISI |
||||
| Endapo huduma ni chini ya ufanisi, wasilisha malalamiko kwa: |
||||
| KENYA WATER INSTITUTE, BOX 60013 00200 NAIROBI Simu. 020-2330061, 0708866654, 0737775370 Fax 6006718, |
||||
| Barua pepe:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
/
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
|
||||