Corporate values
- Staff involvement at all levels in exhibiting high standards of integrity and professionalism
- Address social and environmental issues through community participation
- To provide a forum for effective Collaboration between the public and the private sector and other interested parties for the development of the water and sanitation sector
- Offer customers the best quality products and services in the most efficient way
- Embrace new innovations and latest technological developments in its operations to the benefit of the sector.
- Promoting and sustaining standards of competence and a culture of transparency and honesty in provision of servicees commitment to customer services through projected improvement in process service delivery
- Using information technology package as a tool and continued training of staff in customer service; teamwork, respect and friendliness.
- Quality service through self operational sufficiency, ensured customer sensitivity and timely response.
- Support and facilitate teamwork by recognizing team and individual efforts, hard work, output, continuous learning, accepting change and confidentiality.
Core business
- Training, applied water research, outreach and consultancy services
Non- core business
- Student's accommodation, catering services, and hiring of institute facilities, staff transportation, security, office and compound clearing, maintenance of buildings, equipment and machinery.
- Address social and environmental issues through community participation
Business process
- The KEWI business process include: marketing of institute services information, technology, finance and accounts, procurement, human resources and corporate services.
